Services
Managed Services
We act as your extended IT department — proactively managing, monitoring, and optimizing your entire IT environment 24/7, so you can focus on what matters most: growing your business.
What's Included
24/7 Network Operations Center (NOC)
Security Operations Center (SOC)
End-user helpdesk (Level 1, 2, 3)
Patch management & vulnerability management
Performance monitoring & capacity planning
Incident management & problem resolution
Cloud infrastructure management
Vendor management & escalation
Our Delivery Process
1
Onboarding Assessment
Document your environment, SLAs, and escalation paths.
2
Tooling Setup
Deploy monitoring, alerting, and ITSM tooling.
3
Knowledge Transfer
Transfer institutional knowledge to our team.
4
Steady State Operations
Begin 24/7 monitoring and management.
5
Continuous Improvement
Regular reviews and service improvement initiatives.
6
Strategic Advisory
Monthly reports and IT roadmap advisory services.
Technologies We Use
ServiceNowJira Service ManagementDatadogNew RelicPagerDutyMicrosoft IntuneQualysSplunkAzure MonitorAWS CloudWatchGrafanaAnsible
Key Benefits
- Predictable monthly IT costs
- Access to 350+ certified experts
- Proactive issue resolution before user impact
- SLA-backed response and resolution times
- Focus on core business, not IT firefighting
- Scalable support as your business grows
Ready to Get Started?
Talk to our Managed Services experts about your specific requirements.
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Ready to Transform Your Business?
Let's discuss how Ascentrix can accelerate your digital journey with cutting-edge enterprise IT solutions.